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Last Updated: 2024-10-31

Thank you for shopping with Runlala Limited (潤拉拉有限公司) at Runlala.com. We are committed to providing quality products and customer satisfaction. Please review our Return and Refund Policy below to understand your rights and responsibilities.

1. Return Eligibility

  • Return Period: You have 14 days from the date of delivery to request a return.
  • Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.
  • Proof of Purchase: A valid order number and proof of purchase are required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or special-order products
  • Products damaged by improper handling or misuse by the customer
  • Software, digital goods, or downloadable products
  • Items marked as final sale or non-returnable at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@runlala.com with your order number, reason for return, and any supporting photos (if applicable).
  2. Return Authorization: Upon review, we will provide instructions and a Return Authorization (RA) number, which must be included with your return shipment.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return.

Note: Unauthorized returns, or returns sent without an RA number, may not be accepted or processed.

4. Refunds

Once we receive your returned item and verify it meets our return conditions, we will process your refund.

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method. Please note that processing times may vary based on your payment provider.
  • Deductions: If applicable, a restocking fee may be deducted from the refund amount for certain returns.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a return for a refund and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 14 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs, if the item is found to be defective or incorrect due to an error on our part.

7. Cancellations

Orders may be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at contact@runlala.com. If the order has already shipped, you may return it following the return process outlined above.

8. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact our customer support team:

Runlala Limited
Email: contact@runlala.com
https://runlala.com

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